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FAQs

How do I book a move with Ability Moving & Storage?

Just fill out the requested information on the homepage to get your free moving quote today, or call us at 907-349-6683. A relocation specialist will be glad to assist you with your move!

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Do you offer protection against any loss or damage to my shipment?

Yes, Ability Moving and Storage LLC has an industry-standard of $.60 per pound per article on out-of-state moves and $.30 per pound per article on instate moves. We also offer extra relocation insurance through a third-party to cover high value items which we would be glad to assist you with at www.relocationinsurance.com

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How are the costs for my move calculated?

(Local moves) are calculated by the hour. We have a one-man rate, two-man rate, three-man rate, four-man rate, etc. Weekend rates are higher than weekday rates. You can call to get a customized rate.

(Long distance moves) are calculated by Ability Moving and Storage LLC doing a free on site pre-move survey. The relocation specialist will determine an estimated weight factor by viewing the rooms and the items in the home and cubing the weight, also determining if any special crating will be needed for your valuable items. We can also provide a phone survey with our relocation specialists to come up with an estimated weight if preferred.

No two moves are the same... Ability Moving and Storage LLC strives to give all of our customers their very own customized package that works within every budget. ...Call today!

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When will payment be due?

Payment for local moves is due at the end of the move when the crew returns to the warehouse and the paperwork is calculated to determine all time, materials and fuel used. The customer is then called and billed. (A credit card is required to book a move.)

Payment for long distance moves is due after shipment is picked up and weighed, but before shipment leaves origin. (A credit card is required to book a move.)

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What packing options do you offer?

We offer a full service pack, partial pack, pack-by-owner, and a self-pack and load. There are many options to choose from, so call us to discuss the best option for you!

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What if I want to pack myself? Do you have advice for packing my belongings?

No problem! Just follow these Packing Tips here:

Good packing is essential for a good move. If you choose to do some or all of your own packing in preparation for your relocation, it’s especially important that you be familiar with the techniques and boxes that will best protect your possessions.

  • China, Glassware & Silverware
  • Flat China & Glassware
  • Bowls & Odd-Shaped Items
  • Cups
  • Silver
  • Figurines & Other Delicate Items
  • Fragile Items
  • Artificial Flowers
  • Lamp Bases
  • Lamp Shades
  • Glass Table Tops, Marble Slabs, Large Mirrors, Paintings, Statues & Large Vases
  • Books
  • Photographs
  • Compact Discs, Tapes & Records
  • Clothing
  • Linens & Bedding
  • Draperies & Curtains
  • Rugs
  • Major Appliances
  • Small Appliances
  • Tools
  • Outdoor Equipment
  • Food
  • A Word About Special Household Items

Ready, Set, Pack! Good Packing Means…

  • Limiting cartons, when possible, to a maximum weight of 50 pounds to make handling easier.
  • Wrapping items carefully.
  • Providing plenty of cushioning to absorb shock.
  • Using sturdy cartons that close.
  • Making sure cartons are firmly packed and do not rattle, bulge outward or bend inward.
  • Not mixing items from different rooms in the same carton, when possible.

Checklist of the Basics

  • Start with out-of-season items. Next, pack things used infrequently. The last things to pack are what you’ll need until moving day.
  • Empty drawers of breakables, spoilable, items not recommended for inclusion in your shipment and anything that would puncture or damage other items. However, blankets, sweaters, lingerie, bath towels and similar soft, lightweight goods may be left in drawers.
  • Pack similar items together. Do not pack a delicate, china figurine in the same carton with cast-iron frying pans, for example.
  • Keep all parts or pairs of things together. For example, curtain rod hangers, mirror bolts and other small hardware items should be placed in plastic or cloth bags, (which can be purchased from the moving company), and taped or tied securely to the article to which they belong.
  • Wind electrical cords, fastening them so they do not dangle.
  • Wrap items individually in clean paper; use tissue paper, paper towels or even facial tissue for fine china, crystal and delicate items.
  • Wrap very small things in colored paper to draw attention to them. Use a double layer of newspaper for a good outer wrapping.
  • Place a two- or three-inch layer of crushed paper in the bottom of a carton for cushioning.
  • Build up in layers, with heaviest things on the bottom, medium weight next and lightest on top.
  • As each layer is completed, fill in empty spaces firmly with crushed paper and add more crushed paper to make a level base for the next layer, or use sheets or cardboard cut from cartons as dividers.
  • Cushion well with crushed paper. Towels and lightweight blankets also may be used for padding and cushioning. The more fragile the item, the more cushioning needed. Be sure no sharp points, edges or rims are lift uncovered.
  • Pack small, fragile, individually-wrapped items separately or a few together in small boxes, cushioning with crushed or shredded paper.
  • Place small boxes in a single, large box, filling in spaces with crushed paper.
  • Avoid overloading cartons, but strive for a firm pack that will prevent items from shifting. The cover should close easily without force, but should not bend inward.
  • Seal cartons tightly with tape except for those containing items listed on United’s High-Value Inventory form. These must be left open for the van operator’s inspection.
  • As you finish with each carton, list the contents on the side of the carton, (for easy viewing while cartons are stacked), and in a special notebook. You might want to number and/or code the cartons, as well.
  • Indicate your name and the room to which each carton should be delivered at destination. Tape a sign on the door of each room at destination corresponding to the carton labels so movers can get the cartons into the proper rooms quickly.
  • Put a special mark on cartons you want to unpack first at destination.

How to Pack China, Glassware & Silverware

  • Moving company packers use a dish pack — an exceptionally sturdy, corrugated carton of double-wall construction — for china, glassware and other fragile items less than 18 inches in size. Unless cartons of similar strength and construction are available, you might want to purchase several dish packs from the moving company.
  • Wrap all pieces of china and glassware individually in clean paper. Using several sheets of paper, start from the corner, wrapping diagonally and continuously tucking in overlapping edges. A double layer of newspaper serves well as an outer wrapping. A generous amount of paper padding and cushioning is required for all china and glassware. Label cartons, “FRAGILE — THIS SIDE UP.”

Flat China & Glassware

  • Larger china and glass plates, platters and other flat pieces are excellent as the lowest layer in a dish pack.
  • Place cushioning material in the bottom of a carton. Wrap each piece individually. Then wrap up to three in a bundle with a double layer of newspaper. Place these bundled items in the carton in a row on edge.
  • Surround each bundle with crushed paper, being careful to leave no unfilled spaces. Add two or three inches of crushed paper on top of the bundle to protect rims and make a level base for the next tier. Horizontal cardboard dividers can be helpful in keeping layers level.
  • Smaller plates, saucers and shallow bowls can make up a second layer. Wrap and pack in the same way as larger items.

Bowls & Odd-Shaped Items

  • Depending on their weight, these might be used either as the bottom or middle layers. Wrap the same way as flat plates.
  • Stand shallow bowls (soup plates, etc.) on edge in the carton and deep ones (such as mixing bowls) nested two or three together, upside down on their rims.
  • Wrap sugar bowl lids in tissue, turning them upside down on top of the bowl. Then, wrap both together in clean paper, followed by an double layer of newspaper around that. Wrap cream pitchers in clean paper, and then a double, outer wrapping. Place sugar bowls, cream pitchers, sauce containers and similar pieces upright in the carton. Complete the layer as for plates.

Cups

  • Even when using a dish pack and mini-cells for china, wrap cups individually, protecting handles with an extra layer of paper. Then, pack cups upside down.
  • If not using a dish pack or cells, wrap cups as previously described in a double layer of paper and place them upside down on rims in a row on an upper layer with all handles facing the same direction. Complete the layer as for plates.

Silver

  • Because air causes silver to tarnish, all silver pieces should be enclosed completely in clean tissue paper or plastic wrap. Hollowware — including bowls, tea sets and serving dishes — should be wrapped carefully as fragile items and packed like china.
  • Loose flatware may be wrapped either individually or in sets, and in clear plastic or tissue.
  • If silverware is in a chest, you still might want to wrap the pieces individually and reposition them in the chest. Or, fill in all empty spaces in the chest with tissue paper or paper towels. Wrap the chest with a large bath towel.

Figurines & Other Delicate Items

  • Wrap first in tissue paper, paper towels or facial tissue. Then, wrap carefully in newsprint that has been crushed and flattened out. Be sure the items are well-protected with plenty of cushioning.
  • Small mirrors, plaques and pictures should be wrapped individually in tissue paper. A bath towel or small blanket makes an excellent outer wrapping and padding for glass. Place items on edge in a carton.

Fragile Items

  • Many moving companies use a material called bubble pack (plastic with bubbles) for exceptionally fragile items. If an item is extremely valuable, as well as delicate, it might be wise to have it packed for you. Special materials might be needed for maximum protection.

Artificial Flowers

  • An arrangement of artificial flowers should be packed in its own carton. Wrap carefully in plastic wrap, tissue paper or paper towels. If possible, fasten the base of the floral piece to the bottom of the carton. Label the carton “FRAGILE — THIS SIDE UP.”
  • For instructions on moving live plants, ask your agent for a “Moving with House Plants” brochure.

Lamp Bases

  • After removing the light bulb and lamp harp, wrap the base, harp and bulb separately in newsprint. (Use paper pads for large lamps.) Place them together in a carton, filling spaces with crushed paper. More than one well-cushioned lamp may be packed in a carton.

Lamp Shades

  • Never wrap lamp shades in newspaper. Carefully wrap each shade in three or four sheets of tissue paper, a pillowcase or a large lightweight towel.
  • To allow for movement, use a sturdy carton at least two inches larger all around than the largest shade. Line it with clean paper, using crushed paper under the lamp shade to create a protective layer, but not around the shade. A small shade can be nested inside a large one, if you are sure they will not touch. Only one silk shade should be placed in a carton to avoid stretching the silk.
  • Do not pack other items with shades. Label cartons “LAMP SHADES — FRAGILE.”
  • It is best to have the moving company crate large Tiffany-type or other glass lamp shades or chandeliers.

Glass Table Tops, Marble Slabs, Large Mirrors, Paintings, Statues & Large Vases

  • All are easily damaged. Glass might shatter, and marble slabs can crack at veins. Paper never should be permitted to touch the surface of an oil painting.
  • It’s best to consult with your moving company about custom-made cartons and crates for items of this kind.

Books

  • Pack them either flat or with the spine touching the bottom of the carton. Do not pack with spine facing up, as glue can break away from the binder. Pack books of the same general size together.
  • Expensively-bound volumes or those of special sentimental value should be individually wrapped before packing.
  • Be sure to use small cartons as books are heavy.

Photographs

  • Family photographs, videos, slides and negatives should be packed in separate cartons rather than being combined with other household items.
  • Protect framed photos with padding and cushioning, standing them on edge in a carton. Label cartons clearly for easy identification.
  • If possible, carry irreplaceable items with you to destination.

Compact Discs, Tapes & Records

  • Remove these items from the stereo or storage cabinet. Keep in mind, records are heavy and should be packed in small cartons.
  • If records are not in jackets, wrap individually in tissue paper or plastic wrap to protect them from being scratched.
  • Stand compact discs and records on edge, never flat, on a layer of crushed paper. Support at both ends with a large, hardcover book or several pieces of cardboard cut to fit. Top with another layer of crushed paper. Identify contents on the outside of the box and mark “FRAGILE.”
  • Cassette tapes should be placed in the protective plastic box in which they came, if possible, and then wrapped individually in crumpled paper. Place individual tapes either vertically or horizontally on a couple of layers of crushed paper.

Clothing

  • Clothing left on hangers and placed in wardrobe cartons used by moving companies will arrive at destination wrinkle-free. You might want to purchase several of these special cartons from your moving company. One will hold about two feet of compressed clothing on hangers.
  • If wardrobe cartons are not used, each garment should be removed from its hanger, folded and placed in a suitcase or a carton lined with clean paper. Some lightweight clothing — such as lingerie and sweaters — may be left in bureau drawers.
  • Hats may be left in hatboxes and placed in a large carton. Or, stuff the crown of each hat with crumpled tissue paper; wrap tissue loosely around the outside and place in a carton lined with clean paper, with the heavier hats on the bottom. Don’t pack anything else with hats. Label the carton “FRAGILE.”
  • Footwear may be left in shoeboxes and placed in a large carton. Or, wrap each shoe individually and then in pairs. Footwear should be cushioned to avoid damage to heels or ornaments. Don’t pack heavy items on top of shoes.
  • It is recommended that you take your furs with you rather than having them moved on the van.

Linens & Bedding

  • Blankets, sheets, tablecloths, towels, pillowcases and other linens may be protected by a large plastic bag and packed in a carton that has been lined with clean paper.
  • Wrap your most prized linens in tissue. Also, linens and bedding are good for cushioning or padding many types of items.
  • Special mattress cartons in various sizes are available from your moving company for a nominal charge. Pillows may be placed in bureau drawers or packed in cartons.

Draperies & Curtains

  • Clothing wardrobes are ideal for moving curtains and draperies. Fold them lengthwise, place over a padded hanger, pin securely and hang in the wardrobe.
  • Draperies and curtains also may be folded and packed in cartons lined with clean paper or plastic wrap.

Rugs

  • Leave rugs on the floor for the moving company to handle. If they’ve just been returned from the cleaners, leave them rolled.

Major Appliances

  • Pre-move preparation is required for many major appliances. Set an appointment with a service technician to prepare your major appliances for shipment — or have your agent send someone out who is authorized to perform this service.

Small Appliances

  • Items such as clocks, small radios and other small appliances should be wrapped individually and packed in a carton cushioned with crushed paper.
  • Small clocks, transistor radios and similar items can be packed in the same carton with linens or as extra items with lamp bases. Make sure cords are wrapped so as not to scratch or otherwise damage items.
  • Steam irons should be emptied of all water, wrapped and placed in the cushioned bottom of a box.
  • Remove all batteries from small appliances before packing.

Tools

  • Long-handled garden tools, as well as brooms and mops, should be bundled together securely. Attachments should be removed from power tools and packed separately.
  • Hand tools may be left in tool boxes and the spaces filled with crushed paper, or they may be packed according to general packing rules. Always use small cartons because tools usually are heavy.

Outdoor Equipment

  • Before moving day, dismantle children’s swing sets, TV antennas and garden sheds. Gather pieces and bundle together with nylon cord. Place small hardware in a cloth bag and securely attach to corresponding equipment.
  • Prepare lawn mower by draining gasoline prior to the day of

Food

  • Take only food items you are sure will travel well. Do not take anything perishable. In the winter months, do not take anything subject to freezing.
  • Open boxes of dried or powdered foods such as rice, macaroni and cereals should be sealed with tape. Small containers of herbs and spices, condiments, bouillon cubes, gelatin, flavorings, etc., should be placed together in a small box before packing in a large carton. Cover holes of shaker-type containers and seal with tape.
  • Since canned goods are heavy, the amount placed in one carton should be limited.

A Word About Special Household Items:

The popularity of home electronic items has added a new dimension for the do-it-yourself packer. Home computers, microwave ovens and stereo systems require special care to ensure they arrive at destination safely.

If you saved their original cartons and packing materials, it is best to repack using those materials. Should you not have these materials, you might want to contact a store selling your particular item and ask if discarded packing materials are available.

Your Ability relocation specialist is familiar with current techniques for properly packing electronic items and can assist you with advice or pack the items for you. It is your responsibility to disconnect electronic items prior to packers’ arrival.

Do you sell packing materials?

Yes, we sell packing materials at very competitive prices. Call us for a complete list of packing supplies you will need for move.

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What is included in your door-to-door service?

A door-to-door service means that your household goods are delivered to your door at destination from your door at origin but which door-to-door service you receive depends on the package you choose at time of booking i.e. Full service pack, partial pack, self-service pack and load, etc.

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How will my shipment be loaded?

Shipments are loaded in various ways -- i.e. shipping containers, shipping crates, palletized shipments, etc. The best solution for your particular move will be discussed in detail at time of booking.

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What ocean carrier do you use?

We use many different ocean carriers according to the shipping destination. The carrier of choice will be provided to you at time of booking.

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How will my goods be stored?

Your goods can be stored several ways depending on your particular situation. We use storage crates, storage units, warehouse storage, etc., all of which can be arranged either at origin or destination. We give you the choice!

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Is there a minimum weight?

Minimum weights are determined according to the shipment. Larger shipments will differ from smaller shipments, as each move is unique. We do, however, specialize in smaller shipments with most shipments falling between the 500-1200lbs range depending on the variables of the shipment.

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We Are Affiliated With These Companies


Better Business BureauAngie's ListSteven's Van LinesPro Movers CertifiedYELP123 MoversMovers
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Moving To & From the Lower 48

Alaska
(907) 349-6683
Texas
(817) 329-6683